Seller Stats

What every number on a seller's profile means, and how it is calculated.

Overview

Every seller profile on igitems shows four core reputation signals: community rating, seller level, community sentiment, and community labels. Each is built from completed orders and buyer feedback. Profiles also display operational stats like response time, success rate, and recent order volume.

Identity verification is the prerequisite for the rest of these signals. Unverified accounts don't accumulate levels, sentiment, or labels.

01

Community Rating

The star rating on a seller profile is a composite of two tracks. Reviews carry the bulk of the weight. Dispute cooperation contributes a smaller share that rewards professional handling when something goes wrong.

A

Review track

Buyers leave a 1 to 5 star score on every completed order. The review track is the average of those scores across the last 360 days.

Older reviews drop out of the window as new ones come in, so the number reflects recent performance rather than a lifetime average.

B

Cooperation track

Disputes are scored separately on a 180-day window. Three rules build the cooperation score:

  1. 1
    Direct

    Disputes resolved directly with the buyer count as a perfect 5.

  2. 2
    Escalated

    Disputes escalated to the igitems team are scored after resolution, based on how cooperatively the seller engaged.

  3. 3
    None

    A seller with no disputes in the last 6 months carries a default 5.

C

The blend

The two tracks combine into the final community rating with reviews weighted 4 times the cooperation score. That keeps day-to-day order satisfaction as the primary signal while still rewarding sellers who handle conflict well.

D

New seller buffer

A brand-new account starts with a buffer of 10 phantom 4-star reviews on the review track. One early bad review cannot drag a new seller to a one-star rating before they have a fair sample. The buffer dilutes naturally as real reviews accumulate.

02

Seller Level

Seller level rises with lifetime completed sale value. There is no level ceiling. The scale is non-linear: early levels accumulate quickly and higher levels become progressively harder to reach, so a Level 100 seller has moved substantially more inventory than a Level 50 seller.

A

What higher levels enable

As sellers level up, they unlock two capabilities that affect what they can offer you:

Pricing

Higher-level sellers can list bigger-ticket items.

Duration

Higher-level sellers can keep offers open longer.

B

In Top Picks sorting

Level is one of the signals in the default Top Picks sort, alongside seller rating, recent activity in the category, and price. Higher levels help but won't override stronger signals from another listing.

03

Community Sentiment

Sentiment is a trend indicator. It compares a seller's most recent reviews to their longer-term average and flags whether the trajectory is improving, holding steady, or declining. A four-star seller who has been earning fives lately reads differently from a four-star seller whose recent reviews are slipping. Sentiment captures the difference.

A

Profile-only signal

Sentiment shows on the seller profile but does not feed listing ranking or the deal-label score. It is a tool for buyers evaluating a seller directly, not an input to how listings are ordered.

04

Community Labels

Labels are short tags buyers can attach to a seller after a completed order, in addition to the star rating. The catalog has positive labels for things that went well and negative labels when something fell short, so labels can flag both strengths and warnings at a glance. Browse recent reviews to see labels in practice across the marketplace.

TrustworthyQuick to ReplyGood Item QualitySlow to ReplyBad Item Quality
See the full label catalog (16)

Positive (9)

  • Trustworthy
  • Helpful
  • Friendly
  • Good Item Quality
  • Honest Advertisement
  • Quick to Reply
  • Rare items
  • Affordable
  • Easy Cancellation

Negative (7)

  • Suspected Scammer
  • Fake Advertisement
  • No Support
  • Bad Item Quality
  • Slow to Reply
  • Expensive
  • Difficult Cancellation
A

How labels are picked

  1. 1
    Timing
    Buyers select labels at order confirmation, alongside the star rating.
  2. 2
    Order
    The picker presents labels in randomized order to avoid first-listed bias.
  3. 3
    Availability

    Selectable labels depend on the buyer's rating:

    • Extreme labels (for example, Trustworthy at the positive extreme or Suspected Fraud at the negative extreme) are only selectable when the buyer's rating matches the label's tone.
    • Neutral labels (for example, Quick to Reply or Slow to Reply) stay available regardless of rating.
  4. 4
    Cap
    Up to 3 labels per review, with at most 2 positive and 2 negative. The cap keeps any one review from saturating a seller's profile with the same kind of signal.
B

Curation and surfacing

Sellers cannot edit, remove, or curate labels. The most frequently chosen labels bubble up onto the seller's profile automatically.

C

Display only

Labels are not a ranking input. They exist to help buyers size up a seller at a glance, beyond a single average score.

05

Other Profile Stats

Beyond the four reputation signals above, the profile shows operational stats describing a seller's activity and reliability:

  1. 1
    Response

    Avg. Response Time. How quickly the seller replies to buyer messages. Faster is better; also a Top Picks tiebreaker (see Discovery).

  2. 2
    Success

    Trade Success Rate. Percentage of orders completed without dispute or refund. Closer to 100% is better.

  3. 3
    Disputes

    Dispute Rating. A separate /5 score about how cooperatively the seller handled disputes. Surfaces the cooperation track from Community Rating as its own visible tile.

  4. 4
    Recent

    Last 30 Days. Order count over the trailing month. Helps gauge how active the seller is right now.

  5. 5
    Inventory

    Active Listings. Number of currently live listings on the platform.

  6. 6
    Lifetime

    Total Orders. All-time completed orders. Indicates accumulated trade volume.

※Member since, online status, and country are identity and state fields, not scoring inputs.

See it live

Seller Profile — see all of these stats together on a real seller profile.

FAQ

Frequently Asked Questions

A

Quelle est la différence entre Community Rating et Seller Level sur igitems ?

Community Rating est la note étoile moyenne issue des avis des acheteurs sur les commandes complétées (1 à 5). Seller Level s'accumule à travers les ventes complétées au fil du temps, marquant l'expérience plutôt que la satisfaction. Un nouveau vendeur avec une excellente commande a une note élevée mais un niveau bas. Un vendeur de longue date a les deux.

B

Comment un nouveau vendeur sans avis est-il noté sur igitems ?

Les nouveaux vendeurs démarrent avec une base de 10 avis fantômes à 4,5 étoiles qui lissent la note affichée jusqu'à ce que les vrais avis rattrapent. Cela empêche un seul mauvais avis précoce de définir un nouveau vendeur et empêche un seul bon avis précoce de masquer l'inexpérience. Le tampon fantôme s'estompe à mesure que les vrais avis s'accumulent.

C

Quelle est la différence entre Community Rating et Community Sentiment ?

Les deux proviennent des avis des acheteurs mais mesurent des choses différentes. Community Rating est la note étoile moyenne de tous les temps. Community Sentiment suit la tendance dans les avis récents, distinguant les vendeurs qui s'améliorent de ceux dont le service décline. Sentiment n'est présent que sur les profils et n'affecte pas le classement des annonces.

Maintained by the igitems Trust & Discovery team. Last reviewed .